After the first quarantine, our world collapsed in a couple of weeks. First, there was an intrusion into one of our largest online stores, and then an intrusion into our Facebook business account. The first involved credit card fraud, and the second involved intruders burning through a few millions—you read that right, millions—of our clients’ advertising money.
Both events shook us to the core. Despite our security policy being at the level of most Slovenian companies up to that point, it was clearly not enough, so we had to take it a step further.
First, of course, we took care of our clients. We arranged the reimbursement of all monetary losses incurred due to the Facebook intrusion, and helped external institutions tackling the credit card fraud in order to mitigate the error and prevent similar scenarios in the future.
What followed was a detailed investigation of our own processes. In collaboration with external partners, we devised and implemented advanced preventive measures, with which we strengthened our security to an extremely high level—of this I’m certain. We’ll get to the “how” of it in a separate article, because we wouldn’t want such a thing to happen to anyone! This year, we also started optimizing older projects upon switching to a different platform (Magento 1) and changed the security rules for all of our websites—we’re especially dedicated to educating others in this topic.
The biggest personnel changes so far
I always stress how important our personnel are to us. Because they are.
Like every year before it, 2020 marked an increase in financial compensation, this time by approximately 10 %. On average, each employee received a 10% higher annual income due to an increase in salaries, bonuses, holiday allowances, etc.
However, it’s the nature of our business that personnel come and go. There’ve been quite a few such changes at Optiweb this year.
Some didn’t feel like they belonged anymore due to different views, some we didn’t really get on with anymore, and some simply chose to go down a different path. There’s nothing wrong with any of that—if anything, I’m sure it’s benefited both sides. At the same time, I’m grateful to everyone who was part of Optiweb’s story—no matter why they left. Each of them added their own piece to our puzzle, to which I can only say: thank you sincerely!
However, each departure means an opportunity for someone else to arrive and breathe some fresh air into the company. This year, for example, our teams grew by the largest number of senior personnel to date. I can easily say that this marked an outstanding shift in the field of human resources. The energy of experienced people who think strategically and know how to approach complex problems has been a complete game-changer. Allow me to highlight four key team members in particular: