Ask yourselves: Is your website easy to navigate? Is it easy to use for its visitors or do they get lost navigating through it? Does your site contain quality content, which makes your visitors keep coming back for more? Does your site have a lot of traffic but not a lot of purchases? Is your website mobile friendly and responsive? All of these are factors that have an impact on the visitors of your website and, consequently, on whether or not they will decide to explore your site or not.
What does it mean to have a good user experience?
User experience focuses on the understanding of the user itself – what do they need, what do they want, what is useful for them and what do they want to achieve on the site. There are plenty of factors that influence the user’s journey on a website. What we can do is to use various analyses and tests to bring the site closer to the end user and make it as good as possible. This is why it’s not enough to merely redesign your website and then let it sit there for the next few years. A website is a live construct that needs constant attention and upgrades. Of course a good UXer will plan and design the wireframe in such a way that it will be right for your target audience and will be based on research of your target market and good practices, but every site is unique and makes its visitors behave a bit differently. That is why it’s even more important to design a website that is customized for your visitors if you want to keep them coming back and becoming a trusted customer or client.
It is therefore vital what you do after the website is redesigned and renovated in order to make sure the user experience on your site keeps getting better and better. How can you achieve that? At Optiweb for example, we strategically dive into each individual project or client and prepare a user experience that is based on facts, rather than guesses. We take a look at the competition, define your target audience and, based on all the information, plan a website that is a basis for further testing.
After the website launches, we monitor your visitors with the use of various tools – from Google Analytics to Hotjar and live tests with randomly picked users. All this gives us an idea about how the users are navigating through your website, which serves as a basis for all further redesigns that improve the user experience.