In today’s thoroughly digitalized world, providing accurate information on time is crucial for consumers. To help our long-standing partner, the Donat brand of the Atlantic Grupa company, keep up with this trend, we have developed an advanced chatbot that can instantly deliver information from Donat’s extensive digital ecosystem to users. This chatbot utilizes content from Donat’s website, as well as the site’s private sections (intended for subscribers), various manuals, and the offerings of the subscribers’ health programs. In the development of the new chatbot, we also collaborated with our partner company, Pareto AI, which specializes in creating customized and optimized AI solutions. The end result is a top-notch online tool that, thanks to advanced AI algorithms, provides understandable answers in a natural style, thereby enhancing the user experience.